Refund Policy

At Das Rose Garden, customer satisfaction is our priority. However, because we deal exclusively in live plants and perishable goods, our refund policy has specific conditions. Please read this policy carefully before placing an order.

1. All Sales Are Final

2. Eligibility for Refund or Replacement

A refund or free replacement may be issued only in the following cases:

• Dead on Arrival (DOA): The plant arrives completely dead, with no signs of life (dried out, decomposed roots, etc.).
• Severe Damage: The plant has sustained major physical damage during transit (e.g., broken stem, crushed pot, completely uprooted).
• Wrong Item: You received a different product from what was ordered.
• Missing Items: Your order is incomplete - items listed on the invoice are missing from the shipment.

3. Claim Process - 24-Hour Window

To file a claim, you must provide:

1. Order Number - found in your confirmation email or on the Orders page.
2. Photographic Proof - clear, unedited photos showing:
   • The damaged/dead plant with packaging visible.
   • The shipping label clearly readable.
   • A close-up of the damage or issue.
3. Brief Description - explain the issue in a few sentences.

Send your claim to dasshuvankar470@gmail.com with the subject line: "Damage Claim - Order #[your order number]".

4. Resolution

Once we receive a valid claim with all required evidence, we will review it within 2-3 business days. The resolution may include:

• Free Replacement: We will ship a replacement plant at no additional cost (subject to availability).
• Store Credit: A credit equivalent to the order value, usable on future purchases.
• Full Refund: A refund to your original payment method, processed within 5-7 business days.

The resolution method is at the sole discretion of Das Rose Garden, based on the nature and extent of the issue.

5. Non-Refundable Scenarios

Refunds and replacements will not be provided in the following cases:

• Natural leaf drop, yellowing, or wilting caused by transit stress (plants typically recover within 5-7 days).
• Damage resulting from incorrect care after delivery (overwatering, sun burn, frost damage, etc.).
• Claims submitted after the 24-hour deadline.
• Claims without photographic evidence.
• Issues caused by incorrect shipping address or failed delivery attempts.
• Change of mind.

6. Non-Plant Products

For non-perishable items such as pots, tools, and accessories: if you receive a defective or damaged product, you may request a return within 7 days of delivery. The item must be unused and in its original packaging. Return shipping costs are borne by the customer unless the return is due to our error.

7. Cancellations

Orders may be cancelled for a full refund only if the cancellation request is made before the order has been shipped. Once a shipment has been dispatched, cancellation is no longer possible. To request a cancellation, email us immediately with your order number.

8. Contact

For refund-related queries, contact us at dasshuvankar470@gmail.com or call +91 82509 28721.